Banking Bad: Whistleblowers. Corporate cover-ups. One journalist's fight for the truth. by Adele FergusonMy rating: 5 of 5 stars
A journey through the ages with the spotlight on the backbone service for all Australians, the financial services sector.
“When profit is the only motive, all forms of corrupt and immoral behaviour can be rationalised.”
This book provides a thorough analysis of the history of some of the issues that have plagued financial services. Reading it should have every person in financial services re-assessing their views of the decisions of today, so we learn from the mistakes of the past.
"The banks would wheel out similar excuses every time a banking scandal erupted – someone else was to blame, it was ‘just a few bad apples’, it happened in the past, few customers had been affected, compensation had been paid and it wouldn’t happen again."
It provides hard reading, but the reality of decisions undertaken by entities across Australia.
A key element in this book, is the focus we as a society have on those that speak-up, rather than listening and being inquisitive about what is being raised. We each play a critical role, in focusing attention on those that have the hardest challenge of all, calling it out.
"Instead of focussing on the wrongdoings, the focus was on the person who brought attention to the wrongdoings"
I thoroughly recommend this for every executive and director in Australia; this provides us all with a lens to take in our future decision making to ensure we all deliver customer-centric outcomes all the time.
View all my reviews
No comments:
Post a Comment